Feedback

If you have a compliment, a suggestion for how we can improve our service, or a complaint, we want to hear about it. Please Select the relevant link below to get in touch.

Compliments:

We love hearing when we’ve provided excellent service, been particularly helpful or just that our staff are doing a good job. It helps us to know we are continuing to move in the right direction, and we always pass your comments onto the relevant members of staff.

Suggestions:

We’re not perfect! If you have an idea for improving services, or you want to comment on what we do, we would like to hear from you. You may unearth that “hidden gem” that can improve our service or make us even more efficient.

Complaints:

If things haven’t gone as anticipated, or a problem has occurred we still want to hear from you. If you are dissatisfied in any way with aspects of our work we would like to know so that we can try and put things right for you.

How to contact us

Online: follow the relevant link above
By phone: 0808 168 5041
In writing: CNC Building Control, The Horizon Centre, Broadland Business Park, Peachman Way, Norwich NR7 0WF
In person: at our offices, as per the above address.

What we will do if you make a complaint:

Stage one:

We will acknowledge your complaint within five working days. Within 15 working days we will give you a full explanation and tell you how we will resolve your complaint or send a progress report.

Stage two:

If you are not happy with the resolution we have given, or the way we have handled your complaint, you can ask that our Assistant Director or Director reviews your complaint. You will receive an acknowledgement of receipt within five working days and within 15 working days you will get a full response. If your complaint is complex, the Director may decide to ask a panel of impartial Members to review it at a time that’s convenient for you. If your complaint involves the Assistant Director or Director, then we will arrange to have someone else look into your complaint at this stage.

Local Government Ombudsman

Stage three is the final stage in our complaints procedure. If you are still unhappy you can take your complaint to the Local Government Ombudsman. You can contact the Ombudsman at any time, but he will usually only look into your complaint once you have been through our complaints procedure.

Complaints not handled by our complaints procedure

Certain types of complaints, such as information issues, are handled in different ways. If this is the case with your complaint, we will tell you the procedures and your rights under them.

20/09/24 LABC Trainee Building Control Surveyor

Looking for an opportunity to earn while you learn and gain the qualifications needed to start a successful career in the construction industry?   Following a successful initial recruitment campaign resulting in over 140 job offers, LABC, the organisation that represents all local authority building control teams in England and Wales, is recruiting additional Trainees... > Read More

02/11/23 Staff Training Day – Wednesday, 3rd October 2024

At CNC Building Control we are committed to ensuring our staff are trained to the highest standards and this is done in a number of ways including internal & external training courses, CPD, day release and mentoring. As part our staff training programme we have initiated ‘all staff training days’.  Our next ‘all staff training... > Read More

03/05/23 New Building Regulations/Approved Documents – Transitional Arrangements Update

There were substantial changes to the Building Regulations in June 2022 in respect of Part F (Ventilation), Part L (Conservation of Fuel & Power), new Part O (Overheating Mitigation) and new Part S (Infrastructure for Charging Electric Vehicles). Any application submitted prior to 15 June 2022, where the work does not commence before 15 June... > Read More

18/01/23 Leading the Way into 2023

Following the Grenfell tragedy and subsequent enquiry, there are reforms being introduced by the new Building Safety Regulator and regulatory changes passed by parliament.  One of these changes will see a requirement for all building control professionals to be accredited by April 2024.  The level of accreditation will correspond to the type of work they... > Read More

03/11/22 We’re Moving – Beyond the Horizon

We are delighted to announce that CNC Building Control’s Eastern Team will be relocating to The Horizon Centre, Broadland Business Park, Peachman Way, Norwich NR7 0WF from Tuesday, 30th May 2023.   Our phone number, email address and website will remain unchanged.   If you have any questions please do not hesitate to contact us. > Read More